Deloitte

Manager, Salesforce CRM Analytics, Deloitte Digital

Job posted: Jan 10, 2024
London, Greater London, United Kingdom
  • Salary average
    -
  • Type of employment
    Full-time
  • Remote
    n/a

Company

Responsibilities

  • Manage diverse teams within an inclusive team culture where people are recognised for their contribution.
  • Building lasting relationships with executive clients and sponsors.
  • Your project role will cover a broad range of responsibilities such as requirements gathering and analysis, technical and solution architecture design, development of CRM Analytics reports and dashboards, Einstein Discovery model development and refinement, prototyping and testing.
  • Facilitate workshops with business stakeholders to understand their needs and advise on the “art of the possible” within the products capabilities and limitations.
  • Work with clients to help them understand their data, identify top analytics use cases and develop a short and long-term analytics roadmap.
  • Design and deliver intuitive, insightful, actionable, and compelling analytics solutions that are maintainable, performant, and achieve high user adoption.
  • Ensure solutions are designed is in line with best practices and correct governance, providing quality assurance and subject matter expertise.
  • Deliver internal product training to help grow our capability.
  • Leading and contributing to RFP responses and other business development activities to help drive sales across the Analytics business
  • Leading and managing a team to deliver CRM Analytics and Einstein Discovery solutions for our clients

Contract

40 hours per week

Candidate requirements

  • Join us and you'll experience a purpose you can believe in and an impact you can see
  • Connect to your skills and professional experience
  • Experience contributing to RFP responses and other sales activities
  • Bringing empathy, ideas, and experience into digital transformation
  • Experience delivering projects using agile Scrum methodology
  • Knowledge or experience with these would be an advantage
  • Working for a brand you feel proud of feels pretty good too
  • Experience with development life-cycle, code management strategies, advanced technical concepts, architecture and security approaches and integration approaches
  • Strong consulting and / or CRM implementation experience
  • Experience working with web-based Platforms such as Heroku, AWS, Google Cloud and Microsoft Azure
  • Experience with ETL tools such as Mulesoft, Alteryx, Informatica Cloud and Talend
  • Experience of leading a team in the delivery of Analytics solutions
  • Development experience in Apex, VisualForce and Lightning Components
  • Strong knowledge of Salesforce architecture and knowledge of Salesforce ecosystem
  • Experience in other comparable business intelligence tools such as Tableau, Microsoft Power BI or Qlikview
  • Competent in reading and writing JSON, SAQL and SQL
  • You'll have strong technical skills including some or all of the following
  • Understanding of ETL processes for data preparation and management and a strong understanding of data concepts and modelling
  • Understanding of design aesthetics to develop intuitive and insightful dashboards for desktop and mobile devices
  • Experience leading workshops to gather business requirements
  • CRM Analytics and Einstein Discovery experience
  • Technical qualifications / experience in developing in Sales Cloud, Service Cloud, Marketing Cloud or Data Cloud
  • In relation to any financial interests and employment relationships

Skills used at work

  • Business development

Connect to your Industry

Want to shape the future of online experiences? So do we.

Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society. We're a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future? We're looking for experienced practitioners from a consulting, design, tech or business background who can show our clients what's next, then work with our mixed-discipline team to make it happen.

As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes.

We embrace the strengths of diverse talent within our team. You may have a brilliant mind, be a confident communicator or a nerd for all things digital, or you may have an impeccable business instinct, a collaborative outlook and a flair for big ideas.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

We're looking for people who are natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.

You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands.

We are looking to expand our team and are looking for individuals with experience in CRM Analytics & Einstein Discovery who can work alongside our clients to deliver innovative analytics solutions to solve challenging business requirements. As a technical expert, you will play an important role in the delivery of these projects from requirements gathering and development, to testing and end user training.

  • Your project role will cover a broad range of responsibilities such as requirements gathering and analysis, technical and solution architecture design, development of CRM Analytics reports and dashboards, Einstein Discovery model development and refinement, prototyping and testing.
  • Facilitate workshops with business stakeholders to understand their needs and advise on the “art of the possible” within the products capabilities and limitations.
  • Work with clients to help them understand their data, identify top analytics use cases and develop a short and long-term analytics roadmap.
  • Design and deliver intuitive, insightful, actionable, and compelling analytics solutions that are maintainable, performant, and achieve high user adoption.
  • Ensure solutions are designed is in line with best practices and correct governance, providing quality assurance and subject matter expertise.
  • Deliver internal product training to help grow our capability.
  • Building lasting relationships with executive clients and sponsors.
  • Leading and contributing to RFP responses and other business development activities to help drive sales across the Analytics business
  • Leading and managing a team to deliver CRM Analytics and Einstein Discovery solutions for our clients
  • Manage diverse teams within an inclusive team culture where people are recognised for their contribution.

Connect to your skills and professional experience

Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

You'll have strong technical skills including some or all of the following:

  • CRM Analytics and Einstein Discovery experience.
  • Salesforce CRM Analytics and Einstein Discovery Certification.
  • Understanding of ETL processes for data preparation and management and a strong understanding of data concepts and modelling.
  • Strong consulting and / or CRM implementation experience.
  • Experience of leading a team in the delivery of Analytics solutions
  • Competent in reading and writing JSON, SAQL and SQL.
  • Experience contributing to RFP responses and other sales activities.
  • Experience delivering projects using agile Scrum methodology.
  • Experience leading workshops to gather business requirements.
  • Understanding of design aesthetics to develop intuitive and insightful dashboards for desktop and mobile devices.

Knowledge or experience with these would be an advantage:

  • Technical qualifications / experience in developing in Sales Cloud, Service Cloud, Marketing Cloud or Data Cloud.
  • Strong knowledge of Salesforce architecture and knowledge of Salesforce ecosystem.
  • Deployments between SFDC Sandboxes and Production Orgs using Change Sets and Metadata APIs.
  • Experience in other comparable business intelligence tools such as Tableau, Microsoft Power BI or Qlikview.
  • Development experience in Apex, VisualForce and Lightning Components.
  • Experience with ETL tools such as Mulesoft, Alteryx, Informatica Cloud and Talend.
  • Experience with development life-cycle, code management strategies, advanced technical concepts, architecture and security approaches and integration approaches.
  • Experience working with web-based Platforms such as Heroku, AWS, Google Cloud and Microsoft Azure

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”

-Dan, T&T

"I get to work on projects that help clients in a sector I feel truly passionate about.”

-Rhiannon, T&T

“Everyone always says “it's the people,” and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.”

-Gillian, T&T

Our hybrid working policy

You'll be based in Manchester or London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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Job posted: Jan 10, 2024

Expiration date: Jan 10, 2025