Abu Dhabi Islamic Bank

Call Center Agent – Temp Contract

Job posted: May 23, 2024
United Arab Emirates
  • Salary average
    -
  • Type of employment
    Full-time
  • Remote
    No

Company

ADIB is a leading bank in the UAE and the 4th largest Islamic bank globally by assets. Headquartered and listed in Abu Dhabi, ADIB was incorporated in 1997 to serve as the first Islamic bank in the Emirate of Abu Dhabi.

Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 39 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalised customer experience with world-class digital banking services.​

Responsibilities

  • Polite and courteous when dealing with customers all the time.
  • Proactively offer customer to register IVR and SMS service according to procedures and guidelines
  • Escalate customer queries and complaints as necessary.
  • Follows up with customer via telephone or email following initial sales contact
  • Explain products or services and prices and answer all the customers questions.
  • Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
  • Keep accurate data on all tasks performed as per defined format,
  • Keep customer documents secured and filed accordingly
  • Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
  • Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
  • Proactively cross sell and up sell the various bank products to customers or caller that qualify
  • Escalate hazard /potential risk immediately, via the proper channels
  • Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.
  • Adherence to all ADIB policies.

Contract

40 hours per week

Candidate requirements

  • Specialist Skills / Technical Knowledge, Technical Competencies Required for this role
  • Meet or exceed the daily, weekly, and monthly sales targets set by the Management
  • Explain products or services and prices and answer all the customers questions

Skills used at work

  • Orders
  • Organization

Role: Call Center Agent – Temp Contract (3 months)

Location: RAK

Role Purpose:

  • To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

These are the main responsibilities of this role:

  • Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.
  • Proactively offer customer to register IVR and SMS service according to procedures and guidelines
  • Escalate customer queries and complaints as necessary.
  • Follows up with customer via telephone or email following initial sales contact
  • Explain products or services and prices and answer all the customers questions.
  • Polite and courteous when dealing with customers all the time.
  • Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
  • Keep accurate data on all tasks performed as per defined format,
  • Keep customer documents secured and filed accordingly
  • Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
  • Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
  • Proactively cross sell and up sell the various bank products to customers or caller that qualify
  • Escalate hazard /potential risk immediately, via the proper channels
  • Adherence to all ADIB policies.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

  • Communication skills, bilingual language (Arabic/English)
  • Sales Skills
  • Customer Resolution Skills

Job posted: May 23, 2024

Expiration date: May 23, 2025