We connect for a better future.
We are a leading European and African telecoms company providing mobile and fixed services to over 330 million customers in 15 countries. We partner with mobile networks in 45 more countries, and have one of the world's largest IoT platforms.
In Africa, our financial technology businesses serve more than 76 million customers across eight countries – managing more transactions than any other provider.
Our purpose is to connect for a better future by using technology to improve lives, businesses and help inclusive sustainable societies to progress. We are committed to reducing our environmental impact to reach net zero emissions by 2040.
Job Title: Contact Centre Sales Team Manager
Location : Stoke-on-Trent Contact Centre
Working Hours : 37.5 hours per week between 8:00am and 8:15pm (please note, a manager's responsibility means a shift will not necessarily end when the contact centre closes)
Salary : Very Competitive + On Target Commission and Vodafone Benefits.
Who We Are
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our sales teams and help us connect people to their friends, family and loved ones on The Nation's Network, and introduce them to products and services that benefit their lives.
Where
You will be based in our newly refurbished Contact Centre in Stoke-on-Trent, which has been home to our sales teams for over ten years, and is equipped with spacious lounge areas, product and demo hubs, cafe area and so much more.
What you'll do
The purpose of this role is to lead and manage a team of skilled advisors, who are accountable FCA compliant salespeople, while ensuring they provide exceptional customer service via voice channels. You will be responsible for coaching and supporting your team to deliver best possible service to our customers, whilst maintaining strong operational efficiencies and KPI achievement.
Who you are
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and award-winning parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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Job posted: Jul 24, 2024
Expiration date: Nov 02, 2024