Head of Membership

Head of Membership

Leading Industry Body

1 Day Milton Keynes Office, 4 Days Home plus occasional travel

Basic Salary £54,000 plus pension, employee assistance programme, life assurance cover, 25 days annual leave plus bank holidays and Christmas closure.

Full Time, Permanent

Closing Date Wednesday 26th June

Our client a leading industry body, a not-for-profit membership organisation with over 3,000 members across England is currently seeking to appoint a Head of Membership managing a team of 3.

The Role

Membership strategy and offerings

Recruitment and retention of membership

Membership related systemsincluding CRM system,Learning platform and website

Membership customerservice delivery and customer relationship management

Membershipdata, reporting and insights

Products and Servicesincluding learning events and training courses

Membership related events

Person Specification

Knowledge of GDPR and other legislation concerning membership

Knowledge of the sportssector and/or groundscare industry would be an advantage although not essential

Degree or equivalent with evidence of ongoing CPD

Proven track record of successfully leading a membership scheme and function, both strategically and operationally and achieving sustainable growth of membership. Typically, this would be experience gained between 7-10 years, 3 of which would be operating at a senior level.

Evidence of effective leadership, management and motivation of staff, includinggoals setting, monitoring targets/outcomes and developing staff.

Previous experience workingwith professional membership organisations

Practicaland thorough knowledgeand understanding of managing a membership scheme, with experience of leading a membership or loyalty scheme within a major institution.

Proven track record of excellent customer service delivery and sustaining/developing businessservices

Demonstrable recordof adding valueto an organisation.

Demonstrable experience of translating creative ideas into valued delivery.

Proven experience of financial and budget management.

Experience of delivering multi-channel marketing campaigns and the abilityto use digital marketing tools.

Extensive experience of using CRM / stakeholder management systems and interrogating data using the latest evaluation tools and reporting.

Event management experience.

Knowledge and understanding of creating live events such as seminars, webinars, podcasts, and video

content

To apply to this role please send your CV.

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.