IT Service Designer

IT Service Designer - Remote - Permanent

You will be joining a professional and dynamic team, which is going through a period of sustained growth with an Enterprise international agenda. The team operate within an existing framework using standard repeatable processes/templates

Fully Remote (Very occasional travel to office)

£45,000 + £60,000 per annum + 10% bonus

What you'll be doing - IT Service Designer (Service Transition Management)

Designing Services for optimal availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered

Creation of Service Design Packs and implementation of Service Transition Plans to realise new Services meeting agreed requirements

Delivering Service Design for multiple projects within a programme in compliance with the organisation's delivery frameworks and as a co-ordinated, seamless transition

Being accountable for the transition activities on behalf of the programme, ensuring effective co-ordination and communication between project managers, the programme leads and the customers

Your skills and experiences - IT Service Designer (Service Transition Management)

Knowledge of IT Service Management and Service Transition Management

ITIL / Six Sigma qualifications desirable. Training and sponsorships provided for strong candidates without

Understanding of Service Design principles and artefacts

Ability to engage and run workshops with service owners, project managers and other relevant stakeholders to foster good collaboration and build trusted relationships

Ability to produce high quality documentation using Microsoft Office and VisioIT Service Designer - Remote - Permanent