Abu Dhabi Islamic Bank

Senior Relationship officer - ADIB@Work (Outsource)

Job posted: Aug 28, 2024
Abu Dhabi, Abu Zaby, United Arab Emirates
  • Salary average
    -
  • Type of employment
    Full-time
  • Remote
    No

Company

ADIB is a leading bank in the UAE and the 4th largest Islamic bank globally by assets. Headquartered and listed in Abu Dhabi, ADIB was incorporated in 1997 to serve as the first Islamic bank in the Emirate of Abu Dhabi.

Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 39 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalised customer experience with world-class digital banking services.​

Responsibilities

  • Adhere with stipulated office timing, follow strictly, secrecy norms and maintain data confidentiality.
  • To source payroll accounts from targeted sectors/segment and achieve or exceed the assigned monthly target.
  • Cross sell and source Covered Cards products from targeted sectors/segment and achieve or exceed the assigned target.
  • Cross sell and source Personal Finance products from targeted sectors/segment and achieve or exceed the assigned target.
  • Develop and maintain strong relationship with respective employers HR/Finance/Admin within targeted government entities, multi nationals and well know large and medium corporates in addition to new establishments and Free Zones.
  • Conduct marketing/kiosk/onboarding sessions activities within targeted employer to market ADIB products and services
  • Participate and complete activities assigned by management.
  • Full awareness on product policies, and procedures and ensure swift implementation.
  • Visit potential employers/clients to finalize business deals within targeted turnaround time based on ADIB policy and procedure.
  • Full awareness on assigned products in term of knowledge/process and ensure full adherence.
  • Deliver a timely prompt service to customers.
  • Prepare and review Standard Credit Application and ensure all information provided are accurate and ensure authenticity of critical documents (copies of Bank Statement, Passport, EID, Salary certificate/Salary Transfer Letter) prior sending to the respective unit coordinator for processing.
  • Follow the approval process and escalate the delay to superiors if any.
  • Execute & process the above-mentioned products lines representing ADIB, prepare files as per check list, share physical files with coordinators within 24 hours of completing the signing formalities with customer.
  • To ensure quality of applications submitted and rectify error/omission if any.
  • Check the file activation and notify management in case of delay at Card centre end.
  • Maintain good rapport within ADIB (inter-department/peers) to ensure smooth business flow.
  • Initiate cross-sell other banking products (on best efforts basis).
  • Escalate customer complaints to management if any

Contract

40 hours per week

Candidate requirements

  • Specialist Skills / Technical Knowledge Required for this role
  • Maintain good rapport within ADIB (inter-department/peers) to ensure smooth business flow
  • Develop strong relationship with key contacts in targeted sectors/segments to source payroll salaried accounts, cross sell assets products
  • Good knowledge of retail banking service standards, sales skills and computer skills
  • Multi-products sales, payroll or employee banking experience

Skills used at work

  • Authenticity
  • Management
  • Services
  • Swift

Role: Senior Relationship officer

Location: Abu Dhabi

Role Purpose:

Develop strong relationship with key contacts in targeted sectors/segments to source payroll salaried accounts, cross sell assets products (i.e. Covered Cards and Personal Finances) aligned with ADIB policies and procedures

Key Accountabilities of the role

  • To source payroll accounts from targeted sectors/segment and achieve or exceed the assigned monthly target.
  • Cross sell and source Covered Cards products from targeted sectors/segment and achieve or exceed the assigned target.
  • Cross sell and source Personal Finance products from targeted sectors/segment and achieve or exceed the assigned target.
  • Develop and maintain strong relationship with respective employers HR/Finance/Admin within targeted government entities, multi nationals and well know large and medium corporates in addition to new establishments and Free Zones.
  • Conduct marketing/kiosk/onboarding sessions activities within targeted employer to market ADIB products and services
  • Participate and complete activities assigned by management.
  • Full awareness on product policies, and procedures and ensure swift implementation.
  • Visit potential employers/clients to finalize business deals within targeted turnaround time based on ADIB policy and procedure.
  • Full awareness on assigned products in term of knowledge/process and ensure full adherence.
  • Deliver a timely prompt service to customers.
  • Adhere with stipulated office timing, follow strictly, secrecy norms and maintain data confidentiality.
  • Prepare and review Standard Credit Application and ensure all information provided are accurate and ensure authenticity of critical documents (copies of Bank Statement, Passport, EID, Salary certificate/Salary Transfer Letter) prior sending to the respective unit coordinator for processing.
  • Follow the approval process and escalate the delay to superiors if any.
  • Execute & process the above-mentioned products lines representing ADIB, prepare files as per check list, share physical files with coordinators within 24 hours of completing the signing formalities with customer.
  • To ensure quality of applications submitted and rectify error/omission if any.
  • Check the file activation and notify management in case of delay at Card centre end.
  • Maintain good rapport within ADIB (inter-department/peers) to ensure smooth business flow.
  • Initiate cross-sell other banking products (on best efforts basis).
  • Escalate customer complaints to management if any

Specialist Skills / Technical Knowledge Required for this role:

  • Multi-products sales, payroll or employee banking experience.
  • Good knowledge of retail banking service standards, sales skills and computer skills
  • General awareness of competitors in local/regional market
  • Driving License

Job posted: Aug 28, 2024

Expiration date: Aug 28, 2025