Abu Dhabi Islamic Bank

Customer Service Representative

Job posted: Oct 08, 2024
Abu Dhabi, Abu Zaby, United Arab Emirates
  • Salary average
    -
  • Type of employment
    Full-time
  • Remote
    No

Company

ADIB is a leading bank in the UAE and the 4th largest Islamic bank globally by assets. Headquartered and listed in Abu Dhabi, ADIB was incorporated in 1997 to serve as the first Islamic bank in the Emirate of Abu Dhabi.

Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 39 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalised customer experience with world-class digital banking services.​

Responsibilities

  • **Customer Guidance & Managing Floor:**
  • direct clients to alternative channels (Digital Channels).
  • ensure client have all needed docs before wasting time in waiting and taking queue.
  • Handle the customers in a pleasant manner and escort them to the concerned staff.
  • problems evaluation.
  • Customer anger management.
  • Ambassador to handle the QMS Tokens
  • Provide assistance to Help Desk counters.
  • Manage the Queue at teller counters and waiting time at customer service areas.
  • Perform any other responsibilities entrusted by branch management from time to time.

Contract

40 hours per week

Candidate requirements

  • Specialist Skills / Technical Knowledge Required for this role
  • Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
  • Good Knowledge of UAE banking practices, regulations & risks
  • Broad knowledge of ADIB's Retail Banking financial products & services
  • Fair knowledge of ADIB's Operational Policies & Procedures
  • Excellent knowledge in ADIB alternative channels
  • Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels

Skills used at work

    Role: Customer Service Representative

    Location: Yas Mall Branch, Abu Dhabi

    Role Purpose:

    To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB's professional image in all interpersonal dealings.

    Key Accountabilities of the role

    These are the main responsibilities of this role:

    RESPONSIBILITIES:

    Greater: Welcome & greet the walk-in customers and inquire and understand his/her needs.

    Customer Guidance & Managing Floor:

    • Direct clients to alternative channels (Digital Channels).
    • Ensure client have all needed docs before wasting time in waiting and taking queue.
    • Handle the customers in a pleasant manner and escort them to the concerned staff.
    • Problems evaluation.
    • Customer anger management.

    Branch Assistance and Support:

    • Ambassador to handle the QMS Tokens
    • Provide assistance to Help Desk counters.
    • Manage the Queue at teller counters and waiting time at customer service areas.

    ADIB Branches Look and Feel: ensure the branch follow the guideline book of look and feel.

    Perform any other responsibilities entrusted by branch management from time to time.

    Specialist Skills / Technical Knowledge Required for this role:

    • Broad knowledge of ADIB's Retail Banking financial products & services
    • Fair knowledge of ADIB's Operational Policies & Procedures
    • Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
    • Good Knowledge of UAE banking practices, regulations & risks
    • Fair knowledge of service standards
    • Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
    • Knowledge of Cross Sales
    • Computer skills
    • This position is for UAE Nationals only

    Job posted: Oct 08, 2024

    Expiration date: Oct 08, 2025