ADIB is a leading bank in the UAE and the 4th largest Islamic bank globally by assets. Headquartered and listed in Abu Dhabi, ADIB was incorporated in 1997 to serve as the first Islamic bank in the Emirate of Abu Dhabi.
Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 39 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalised customer experience with world-class digital banking services.
Role: Help Desk Agent
Location: Sharjah - Al Juraina Branch
Role Purpose:
To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings.
Key Accountabilities of the role
These are the main responsibilities of this role
RESPONSIBILITIES:
1- Maintaining a high level of service attitude towards customers.
2- Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.,
3- Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
4- General administrative work which may include preparation of memos, customer letters, filing etc.,
5- Delivery of cheque books and ATM cards to customers
6- Handling and delivering captured card issues on account of customers
7- Delivery of covered cards to customers
8- Delivery of returned cheques to customers
9- Perform any other responsibilities entrusted by Branch management from time to time.
Specialist Skills / Technical Knowledge Required for this role:
Job posted: Oct 08, 2024
Expiration date: Oct 08, 2025