Abu Dhabi Islamic Bank

Customer Relationship Officer

Job posted: Oct 08, 2024
United Arab Emirates
  • Salary average
    -
  • Type of employment
    Full-time
  • Remote
    No

Company

ADIB is a leading bank in the UAE and the 4th largest Islamic bank globally by assets. Headquartered and listed in Abu Dhabi, ADIB was incorporated in 1997 to serve as the first Islamic bank in the Emirate of Abu Dhabi.

Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 39 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalised customer experience with world-class digital banking services.​

Responsibilities

  • Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
  • Sell and cross sell ADIB's products and promote ADIB's image
  • General awareness of competitors in the local market
  • Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms**.**
  • **Results Required**
  • Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
  • Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
  • Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  • Fair knowledge of service standards
  • Computer skills
  • Management of subordinates, plan their training** **and appraisal.
  • Continuous Improvement – Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year
  • Broad knowledge of ADIB's Retail Banking financial products & services
  • Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
  • Good Knowledge of UAE banking practices, regulations & risks
  • Training skills
  • Sales skills
  • Management Information skills
  • Minimum 2 years' experience as a Customer Relations or similar roles in a banking environment.

Contract

40 hours per week

Candidate requirements

  • Specialist Skills / Technical Knowledge Required for this role
  • Good Knowledge of UAE banking practices, regulations & risks
  • Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  • Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
  • Broad knowledge of ADIB's Retail Banking financial products & services

Skills used at work

  • General
  • Image

Role: Customer Relationship Officer

Location: Ajman

ROLE PURPOSE:

Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities of the role

RESPONSIBILITIES:

1- Deposit account documentation.

Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

2- Finance account documentation.

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

3- Sales-Management of service delivery.

Sell and cross sell ADIB's products and promote ADIB's image

4- Staff Management and coordination.

Management of subordinates, plan their training and appraisal.

5- Perform other task specified by Management.

Results Required

  • Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
  • Continuous Improvement – Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year
  • Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
  • Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB's polices & procedures in day-to-day operations.

Specialist Skills / Technical Knowledge Required for this role:

  • Broad knowledge of ADIB's Retail Banking financial products & services
  • Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
  • Good Knowledge of UAE banking practices, regulations & risks
  • Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  • General awareness of competitors in the local market
  • Fair knowledge of service standards
  • Training skills
  • Sales skills
  • Management Information skills
  • Computer skills

Previous experience:

Minimum 2 years' experience as a Customer Relations or similar roles in a banking environment.

Job posted: Oct 08, 2024

Expiration date: Oct 08, 2025