ADIB is a leading bank in the UAE and the 4th largest Islamic bank globally by assets. Headquartered and listed in Abu Dhabi, ADIB was incorporated in 1997 to serve as the first Islamic bank in the Emirate of Abu Dhabi.
Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 39 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalised customer experience with world-class digital banking services.
Role: Customer Relationship Officer - Floater
Location: Fujairah
Role Purpose:
Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.
Key Accountabilities of the role
These are the main responsibilities of this role:
RESPONSIBILITIES:
1. Deposit account documentation.
Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
2. Finance account documentation.
Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
3. Sales-Management of service delivery.
Sell and cross sell ADIB's products and promote ADIB's image
4. Staff Management and coordination.
Management of subordinates, plan their training and appraisal.
5. Perform other task specified by Management.
Specialist Skills / Technical Knowledge Required for this role:
1. Broad knowledge of ADIB's Retail Banking financial products & services
2. Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
3. Good Knowledge of UAE banking practices , regulations & risks
4. Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
5. General awareness of competitors in the local market
6. Fair knowledge of service standards
7. Training skills
8. Sales skills
9. Management Information skills
10. Computer skills
Job posted: Oct 08, 2024
Expiration date: Oct 08, 2025