UX Designer (BT Digital/ Openreach)

Job Req ID: 37723

Posting Date: 2 Sep 2024

Function: Product & Propositions

Unit: Digital

Location: Ipswich (4405), Ipswich, United Kingdom

Salary: Competitive with BT benefits

The User Experience team is fairly new within the Openreach Technology organisation so this role is critical in helping us establish user led rather than business led design practices across the Openreach IT functions.

This role will work across our large IT estate, partnering with the business and engineering teams to drive the adoption of our new Openreach design system and design standards, whilst championing a UX mindset and practices. They will also support some high level design ops activities, introducing, owning and tracking our design measures as well as managing the backlog of demand for the team.

You'll love it here if you:

Can convince people of the importance of robust design standards and updating their UI

Are motivated by working with broad scale teams on complex product sets

Enjoy and are confident engaging with a wide range of people

Have an attention to detail when it comes to design standards

Are comfortable with proactively seeking out and driving opportunities

The main responsibilities include:

Building relationships with engineering teams and the wider Technology team across the IT estate, to seek out and understand opportunities to adopt and embed the Openreach design standards.

Help teams understand how they can make the new standards work for them and overcome any common technical and financial barriers.

Supports in brainstorming, conceptualising, and iterating as needed, including workshop facilitation.

Creates low and high-fidelity designs, prototypes, user flows, interfaces, interactions, and overall experiences via mock-ups and diagrams, in accordance with design best practices and brand guidelines to bring our design standards to life.

Supports the user testing and iteration of designs.

Works across teams, driving alignment between the design organisation, engineering and product management teams.

Defines and tracks progress against key UX metrics.

Tracks the reach and impact of our UX work, including a backlog of potential future work.

Steps in to support broader UX design work as required, covering the entire human centered design lifecycle.

The Key Skills:

Visual design – creating interactions in to a simple and intuitive interface

User research and testing – understanding user needs and testing ideas

Data analysis and design metrics – quantifying the value of UX work

Front end development – understanding of how UI's are built and the end to end software development process. Able to inspect and understand code.

User journey mapping – taking an end to end delivery approach

Accessibility – making sure our products are usable by all

Plus the below leadership qualities:

Stakeholder engagement: has strong experience in bringing along difficult stakeholders on a journey and can talk confidently about their work

Presentation and communication skills: Confident, clear communication style

Storytelling: Can sell the benefits of UX and UI design, bringing leaders on the journey.

Strategic thinking: Able to help teams build a strategy for implementing updated UI design standards

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

Benefits

Competitive salary

25 days annual leave (plus bank holidays)

10% on target bonus

Life Assurance

Enhanced maternity leave

Pension scheme

Direct share scheme

Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

50% off EE mobile pay monthly or SIM only plans

Exclusive colleague discounts on our latest and greatest BT broadband packages

BT TV with TNT Sports and NOW Entertainment

50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

Diversity & Inclusion

We hire for culture add, not culture fit. We embrace and encourage everyone to bring their unique personalities to the team, fostering an environment where they can freely express themselves with confidence and support. Our commitment to hiring people from diverse backgrounds enhances our team's values and enriches the quality of our work, allowing us to collectively achieve more than the sum of our individual contributions.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!