Business Specialist

Job ID: 0000KMPS

Location: Gloucester, United Kingdom

Area of interest: Commercial Banking

Job type: Permanent - Full Time

Work style: Office Working

Opening date: 19-Sep-2024

Closing date: 03-Oct-2024

Job description

If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In Small Business Banking we have over 700 employees who look after more than 820,000 domestic and international small business customers. We are proud to be the incubator for both our customers and our people, supporting them both from the start and throughout their journeys. Our ambition is to help our clients to be financially healthy and create a stronger, more resilient and sustainable economy.

Small Business Banking is continually evolving as a digital-first bank, with a significant focus on customers' digital adoption and inclusion. We take a customer centric approach; combining the use of technology to service everyday customer needs with a human touch when it really matters at key moments for their business.

Role Overview

At HSBC, Business Specialists proactively support our Small Business Banking customers through change and growth, focusing on their financial health. Our Business Specialists must be passionate, proactive and forward thinking to enable them to be successful within the role. Our culture promotes flexibility, collaboration, learning and wellbeing in both physical and virtual workplaces.

Our hybrid working environment enables colleagues to work flexibly across their home, office and with customers, subject to the changing requirements of individuals, customers and the business.

In this role, you will:

• Spend the majority of your time speaking to and supporting our customers. You will be required to be proactive in the delivery of solutions to meet their needs.
• Attract new customers by being the face of HSBC within the local community and by building up a strong network of Key Business Introducers
• Treat customers fairly by really getting to know and understand their business
• Be a champion for digital channels, such as the use of online and mobile banking
• Protect the bank's assets and reputation by performing rigorous due diligence on the customer and their business

Requirements

The successful candidate for this role will have:

• Experience and ability to interact and build relationships with internal and external stakeholders.
• Excellent communication skills, including written, verbal.
• A track record of gaining an understanding of customers' needs and delivering outstanding customer service.
• Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
• Experience of making timely and rational decisions, based on relevant information and experience.

The base location for this role is Gloucester.

You'll achieve more when you join HSBC

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes

• Private healthcare for all UK-based employees
• Enhanced maternity and adoption pay and support when you return to work
• A contributory pension scheme with a generous employer contribution.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500