Purpose and strategy
Tuesday 15 October 2024
£42,484 - £44,720
Click here for more information on agile working options.
Job Share; Hybrid Working
JOB TITLE: International Private Banking Relationship Manager
SALARY: £31,151 for IOM and £42,484 for Jersey
LOCATION(S): Isle of Man and Jersey.
HOURS: Full time (35 hours a week, Monday to Friday)
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity
This is a great opportunity to join the Islands Team, the fastest growing business in LBG. It's a really phenomenal time to join us and make a real difference.
From Day 1 you'll receive all the training and support you'll need.
Being our business representative who'll build long lasting and sustainable relationships within our global customer base. You'll discover opportunities to match customer needs against our products available to them, in their country or residence, using appropriate skills and decision making.
In the role of Crown Dependencies International Private Banking Relationship Manager, your exceptional communication skills will be essential in engaging with our customers to ensure optimal satisfaction and provide superior customer service. Assisting customers to register for our digital offering and use customer feedback to understand and improve our customer's experience.
You'll actively manage a portfolio of valuable customers, nurturing close relationships and delivering exemplary service that meets their financial needs, with a goal of enhancing value and profitability through increased relationship depth and reduced customer attrition.
There's a wealth of opportunities - many of our colleagues go on to gain industry qualifications or careers in the wider Group.
About us
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you'll find them all here.
What You'll Need
Our brand is trusted and this role, which offers an exceptional relationship management service will deepen that brand affinity. Therefore, you'll need to have the ability to quickly build relationships, to understand and meet your customer's needs through a range of services.
You'll need to be hard-working and self -motivated with the desire to deliver great service.
You must have strong relationship building skills and confidence to allow for essential stakeholder collaboration.
Key skills required for this role are: Customer Focus, Customer Service Delivery, Communicate Effectively, Builds Network and Interpersonal Skills.
And any experience of these would be really useful
Ideally previous Relationship Management, banking or business experience where you've had to deal with customers.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people?
Join our journey
Job posted: Oct 07, 2024
Expiration date: Oct 15, 2024