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Job ID: 0000KMOW
Location: Birmingham, United Kingdom | Bristol, United Kingdom | Chester, United Kingdom | Sheffield, United Kingdom | Leeds, United Kingdom | London, United Kingdom
Area of interest: Branch and Retail Banking
Job type: Permanent - Full Time
Work style: Hybrid Working
Opening date: 16-Oct-2024
Closing date: 16-Oct-2024
Job description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.
Our Digital Platforms team is at the forefront of enabling world-class digital banking experiences, supporting 36 markets, and serving up to 20 million customers daily.
We are responsible for three primary platforms: the Mobile Platform, the Dynamic Experience Platform, and the Security Platform, ensuring our customers worldwide have access to seamless, secure, and engaging online banking services. Our mobile banking app alone supports 13 million active users in 24 markets and has experienced significant growth, with traffic reaching 2 billion visits annually.
As Head of Mobile & Online Banking, you'll define the strategy for HSBC's mobile and online channels, leading a global team to deliver world-class digital experiences. You'll collaborate across markets to drive app convergence, platform innovation, and hyper-personalization, ensuring we stay ahead of the competition.
As we strive to You will own key decisions around app and browser support, mobile releases, and platform capabilities, driving adoption and creating excitement both internally and externally.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you will:
• Own the strategy for Mobile & Online Banking channels, including convergence of apps and platform-wide decisions.
• Protect the customer-centric experience, managing design decisions and feature prioritization.
• Lead the delivery of the Mobile & Online Banking roadmap, ensuring competitiveness in UX and features.
• Implement capabilities for hyper-personalization across mobile and online platforms.
• Develop an agile operating model to drive digital adoption and commercial success.
• Define and execute go-to-market strategies for new mobile releases, driving both customer engagement and internal excitement.
• Manage platform-wide decisions, including app store and browser support.
• Oversee third-party vendor management for key mobile and online services.
• Collaborate with solution architects to ensure the platform meets global business needs.
• Lead a product management team and work closely with value stream leaders to ensure consistency and quality across markets.
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Requirements
To be successful in this role you should meet the following requirements:
• Well versed in discipline of Digital Product Management and related functional areas such as Engineering, UX/UI.
• Proven experience in defining and executing global strategies based on data, insights, and benchmarking.
• Strong track record in managing large-scale portfolios (USD50m+), digital platforms, and mobile architecture.
• Expertise in agile methodologies, digital transformation, and operational value streams.
• A deep understanding of market trends, emerging technologies, and fintech products.
• Leadership experience, with the ability to influence key stakeholders at all levels.
• A customer-first mindset with the ability to balance user needs with business objectives.
• Excellent communication, problem-solving, and interpersonal skills.
• The ability to work effectively in a diverse, fast-paced, and geographically dispersed environment.
Opening up a world of opportunity.
This is a hybrid working role with the base location as either Birmingham, Bristol, Chester, Sheffield, or Leeds.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.
Job posted: Oct 16, 2024
Expiration date: Oct 17, 2024