Field Services Representative

Job Description

BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the intelligence community, federal law enforcement officials, and troops deployed around the world.

At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie and a shared ambition to lead the world in defense technologies and national security services. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.

In this position, the selected Field Services Engineer will be responsible for installation, configuration, and maintenance of the delivered hardware for a cloud-based solution at all customer sites where the solution is deployed. The hardware included in this system includes thin clients, network switches, and network routers.

Responsibilities will include:

• Travel to customer sites in the DMV and around the US to install and configure end-user equipment and routing, switching, and security hardware.
• Maintain the baseline “gold images” for all system hardware.
• Perform repairs, operational testing, periodic and preventative maintenance.
• Provide Tier 2 incident response remotely or on-site, as required.
• Maintain up to date asset management of all program equipment and conduct inventories, as required.
• Ensure equipment spares are functional, configured, and available for immediate deployment when required.
• Develop and maintain knowledge articles and SOPs.
• Develop and maintain site access standard operating procedures that include points of contact and access procedures.

Required Education, Experience, & Skills

• 5 years' experience supporting enterprise IT systems in a similar role.
• DoD 8140.01 IAT/IAM level 2 cert
• Strong problem-solving skills with the ability to troubleshoot and diagnose software issues, including operating system and application problems.
• Excellent communication skills and ability to work alone and in a team setting.

Preferred Education, Experience, & Skills

• Familiarity with AWS or other cloud computing technologies
• Proficiency in basic scripting (PowerShell, etc.) to automate routine tasks and troubleshooting.
• Microsoft 365 Certified: Endpoint Administrator Associate, AWS Certified Cloud Practitioner.

Pay Information

Full-Time Salary Range: $92290 - $156860

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Our Commitment to Diversity, Equity, and Inclusion:

At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.