Purpose and strategy
Monday 04 November 2024
£24,624 - £25,920
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Hybrid Working
JOB TITLE: Customer Service Advisor
SALARY: £24,624
LOCATION: Newport
HOURS: Full-time
WORKING PATTERN: 4-Day Week (Days) pattern:
START DATE: 2nd December 2024
About this opportunity
Do you want to be part of a team that makes a genuine difference to customers?
We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.
You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.
From day one we'll teach you all about our products, processes and systems and you'll learn how respond to queries quickly and become better every day.
About us
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you'll find them all here.
What you'll need
There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme.
This position is primarily a home working role. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure wifi connection to be able to serve customers when they need us most.
Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products by demonstrating excellent knowledge of our products and services.
Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.
The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
The commitment to deliver on your promises and going above and beyond for your customer.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
From 1st April your cash package will increase in line with an annual review of pay.
If you're excited by the thought of becoming part of our team, get in touch.
We'd love to hear from you.
About our Tredegar Park site...
With a track record for developing our colleagues this pioneering site has award-winning teams and Leadership to help progress your career - including providing access to Apprentice schemes etc.
It also tries to make the working day enjoyable with the following facilities:
Job posted: Oct 08, 2024
Expiration date: Oct 15, 2024