Visitor Services Assistant

Job description

It's knowing your welcome will leave a lasting impression

It's creating a memorable experience for visitors in a historic setting. This is what makes working for the Royal Collection Trust's Visitor Services team at the Palace of Holyroodhouse so special.

As part of our dedicated team, you'll play a key role in managing public access to the Palace and The King's Gallery, ensuring that every visitor has an unforgettable experience. You'll be the face of the Royal Collection Trust, engaging with visitors, sharing your knowledge of the Royal Collection and the Palaces, and ensuring that each visit is both enjoyable and informative.

Key Responsibilities

• You'll offer a warm and friendly welcome to all visitors, actively engaging with them to enhance their appreciation and understanding of the Royal Collection and the historic Palaces.
• Drawing on your knowledge of the Royal Collection, the Palaces, and the local area, you'll share fascinating insights, adapting your delivery to suit each visitor's interests.
• Ensuring the safety and security of both the visitors and the exhibits will be a key part of your role, alongside maintaining the high standards of presentation throughout the Palace and galleries.
• You'll assist with the daily preparation of visitor routes, ensuring all areas are immaculate, and report any maintenance or cleaning issues to ensure they are swiftly resolved.
• Supporting special events, press visits, and receptions, you'll help with hospitality and ensure smooth operations for a wide range of activities.
• You'll also be familiar with security, emergency, and evacuation procedures, ensuring the safety of all visitors, while maintaining the highest standards of visitor care.

We are seeking applications from candidates who are available to work full time hours, there may be opportunities to work part time but this will be discussed during the interview process. Although the role is being offered on a fixed term basis there may be the opportunity to be offered a permanent position at the end of the contract.

Benefits

We know that to deliver our best work; we need to feel at our best. That's why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (we'll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

What we are looking for

• You'll have a genuine passion for delivering excellent visitor care, with a warm and approachable manner that puts visitors at ease.
• Clear and confident communication is essential, as you'll be engaging with a wide range of people and sharing your knowledge about the Palaces and the Royal Collection.
• A commitment to high standards and the ability to gauge visitor interest and knowledge will help you tailor each interaction to suit their needs.
• You're a team player who can build positive relationships with colleagues and provide support to new team members.
• Flexibility is key, as you may be required to work evening events and tours. You will be able to work effectively when things get busy and remain calm under pressure.

Desirable

• Experience working in a gallery, museum, or heritage attraction would be ideal, as would any front-line customer service experience.

Accepted degree subjects

Any

Additional job details

Location: Edinburgh

Salary: £23,400

Contract, dates and working times: Fixed term Full-time

How to apply

Click Apply to start your application now. This job will be available on Prospects until 20 October 2024

Don't forget to mention Prospects to employers when you contact them.

Closing date: 20 October 2024