Vodafone

Retail Sales Advisor - Belfast Donegall - 37.5hrs per week

Job posted: Nov 05, 2024
Belfast, Belfast, United Kingdom
  • Salary average
    £23,459
  • Type of employment
    Full-time
  • Remote
    No

Company

We connect for a better future.

We are a leading European and African telecoms company providing mobile and fixed services to over 330 million customers in 15 countries. We partner with mobile networks in 45 more countries, and have one of the world's largest IoT platforms.

In Africa, our financial technology businesses serve more than 76 million customers across eight countries – managing more transactions than any other provider.

Our purpose is to connect for a better future by using technology to improve lives, businesses and help inclusive sustainable societies to progress. We are committed to reducing our environmental impact to reach net zero emissions by 2040.

Responsibilities

  • Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer's relationship with us
  • Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
  • Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs
  • To meet and exceed individual sales targets and ensure compliance against key metrics
  • Undertake regular learning and development and align with company and FCA requirements
  • Always adhere to company and regulatory policies and guideline
  • Partaking in Vodafone's security vetting process whenever required
  • Create & maintain rapport with the customer understand and meet their needs and deliver a brilliant customer experience that is right first time, while also exceeding sales targets both individually and as a team. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs.

Contract

37.5 hours per week

Candidate requirements

  • Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision
  • Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer's relationship with us
  • With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives
  • Partaking in Vodafone's security vetting process whenever required
  • It can be a demanding role and you'll need to be able to commit to some weekend work as well as weekdays
  • To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs

Skills used at work

  • Metrics

Retail Sales Advisor - Belfast Donegall - 37.5hrs per week


Location: Belfast Donegall
Salary: £12.03 per hour plus bonus and Vodafone benefits
Working Hours: 37.5hrs per week to include Weekends & Bank Holidays


Who We Are


We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our retail teams to be the friendly face of Vodafone, where it's our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.


What you'll do


Create & maintain rapport with the customer understand and meet their needs and deliver a brilliant customer experience that is right first time, while also exceeding sales targets both individually and as a team. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs.
• Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer's relationship with us
• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
• Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs
• To meet and exceed individual sales targets and ensure compliance against key metrics
• Undertake regular learning and development and align with company and FCA requirements
• Always adhere to company and regulatory policies and guideline
• Partaking in Vodafone's security vetting process whenever required


Who you are


We are looking for people who are level-headed, have a mature mind-set.
Enthusiastic, energetic and driven.
It can be a demanding role and you'll need to be able to commit to some weekend work as well as weekdays,
For the right person, it's an amazing opportunity to work for one of the UK's most valuable brands.
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.


What we offer


We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.


Together we can


Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
#vodafoneuk

Job posted: Nov 05, 2024

Expiration date: Nov 05, 2025